Company Overview

Established in 2005, vet-n-pet DIRECT is proudly an Australian owned & operated family business. It has long been a trusted and recognisable brand in the online retail landscape. As one of the pioneers in the pet and veterinary supplies category on the Internet, we remain at the forefront with experience, exuberance and an unrelenting pursuit for customer satisfaction as our driving force.

The company has grown rapidly and today we serve our vast customer base from our warehouse located on the outskirts of Brisbane in Queensland, Australia.

We aim to provide a one-stop shop for all veterinary and other animal health care needs. We stock all the major brands, plus many generics and our buyers are constantly sourcing new and exciting products from around the world to ensure one of the largest and most comprehensive pet product offerings available on the web.


Our Mission

To assist all pet owners and those in animal related industries provide the highest level of care to their pets and livestock, regardless of location; and facilitate active enjoyment of their pet and animal owning lifestyles.


Our Core Values

Providing the personal touch
Honesty, reliability and integrity
Pets are our passion
Speed and efficiency
Proud to be professionals and specialists in our field


Our Staff

All of our customer service staff are also qualified vet nurses; therefore we have the knowledge and experience to be able to offer reliable and informed advice to our customers. We also have an extensive Help Centre that offers access to a 24/7 Knowledge Base, Articles & answers to FAQs.


In addition to a wealth of speciality knowledge, our staff are also very much pet lovers and pet owners too - its a prerequisite for working here. We have staff involved in dog shows and obedience, equestrian competition, charity events and of course just the regular pet lovers who treat their furred, feathered or scaled kids like one of the family.


Customer Testimonials

Don’t just take our word for it, see what our customers are saying about us here


Like to know more?

If you would like to find out more, please feel free to visit our Help Centreor contact us:


Phone:

Australian customers: 1300 726 966 (local call cost) or 07 31038116

International Customers: +61 7 3103 8116


Fax:

07 3337 9777


Email:

support@vetnpetdirect.com.au


Warehouse Address:

10-12 Paul Court

JIMBOOMBA, Q 4280


Postal Address:

PO Box 193

BEAUDESERT Q 4285

vet-n-pet DIRECT Pty Ltd


Proudly an Australian Owned & Operated Family Business


ABN: 76 851 238 708

ACN: 120 299 916