Terms & Conditions

Thank you for visiting Vet-N-Pet Direct.


Vetnpetdirect.com.au is an on-line retail store operated by Vet-N-Pet Direct for pet, veterinary and equine products. Vetnpetdirect.com.au is designed to provide a convenient, and informative retail experience for consumers to purchase products essential for the health and well-being of their pets and livestock. Accessible 24 hours a day, 7 days a week, vetnpetdirect.com.au offers an easy and convenient method of ordering pet and veterinary products online regardless of geographic location.


Vet-N-Pet Direct want each visitor to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other. By using vetnpetdirect.com.au you agree to be bound by the following terms. Please read them carefully. Your usage of vetnpetdirect.com.au indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.


All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease or ailment. No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on vetnpetdirect.com.au is for informational purposes only.
The information contained in this Site is not intended nor is it implied to be a substitute for professional veterinary advice or any information contained on or in any product packaging or labels.


This site is owned and operated by Vet-N-Pet Direct Pty Ltd. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright 2009, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Vet-N-Pet Direct's prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.


Disclaimer for use of Site


By using this site you agree that doing so is at your own risk. In no event will Vet-N-Pet Direct, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition Vet-N-Pet Direct do not make any warranty as to the results that may be attained from the use of the site, or use of the information or products provided through the site.


Further Vet-N-Pet Direct can not be held responsible for the accuracy, copyright compliance, legality or decency of material contained in third-party sites.
You agree to indemnify and hold Vet-N-Pet Direct, and our directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.


If, when using the Site you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site. You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration.


Payment Methods


Credit Cards:

We accept Visa, MasterCard, American Express & JCB Cards. There is no surcharge for using your credit card to make purchases with Vet-N-Pet Direct. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon placement of your order. In situations where ordered items are unavailable for dispatch within 5 days of receipt of your payment, you will be given the option of a refund for that item only or to have that item held on backorder for you and dispatched as soon as it becomes available. No additional shipping charges apply when orders are dispatched to customers from back order.


Paypal

Money Orders, Cashier's Cheques, Company Cheques and Personal Cheques:


Vet-N-Pet Direct accepts money orders, cashier's cheques, personal cheques and company cheques in $AUD only. Orders are processed upon receipt of a money order or cashier's cheque. For personal and company cheques, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. Vet-N-Pet Direct cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned cheques.


All cheques/money orders should be made payable to Vet-N-Pet Direct and posted along with a copy of your order to Vet-N-Pet Direct, PO Box 193, BEAUDESERT Q 4285.


Delivery Information


Vet-N-Pet Direct dispatch the majority of both Australian and International orders via Australia Post. However, we reserve the right to utilise alternative forms of transport at our discretion. Delivery times can be up to 7 days within Australia (or more for some remote Australian locations) and up to 3 weeks for International addresses.


Shipping charges are not included in the pricing of individual items and are displayed separately at checkout prior to any payment information being transmitted to Vet-N-Pet Direct.


Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond the control of Vet-N-Pet Direct. International customers are advised to check with the relevant authorities in their country before placing an order with Vet-N-Pet Direct.


Order Acceptance Policy


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Vet-N-Pet Direct reserves the right at any time after receipt of your order to accept or decline your order for any reason. Vet-N-Pet Direct reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Vet-N-Pet Direct has a minimum order value of $22 excluding taxes and shipping.


Return Policy & Procedure


Vet-N-Pet Direct offer a 7 day money-back guarantee (less shipping costs) provided the goods are returned in a saleable condition and are unused, in the original undamaged box including all original packing and inclusions. We reserve the right to charge a restocking fee of AUD$10 or 15% (whichever is the greater) and replacement cost, or refuse the return of items that are returned incomplete or damaged in any way. The purchaser is required to pay all shipping costs incurred in returning items to Vet-N-Pet Direct except in instances where the goods arrived faulty or the incorrect product was shipped by Vet-N-Pet Direct.


To arrange for the return of any item please contact us to arrange a RA (Return Authorisation) Number and to obtain the return shipping address. No responsibility will be taken for goods returned without an RA number. RA Numbers will only be issued where contact is made within 7 days of receipt of the item from Vet-N-Pet Direct.


All goods returned to Vet-N-Pet Direct will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of Vet-N-Pet Direct or a refund issued to the customers credit card according to the customers instructions.


In the case of non-faulty goods returned to Vet-N-Pet Direct, we reserve the right to deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customers expense.


Customer Reward Points


For each $1.00 AUD spent on our site (excluding taxes and shipping) registered customers can earn 1 Customer Reward Point. Customer Reward Points are accumulated and redeemed automatically against gift certificates which can be used against future purchases at www.vetnpetdirect.com.au. Customer Reward Points are issued upon successful completion of an order and any product returns or cancellations will result in the corresponding amount of points being deducted from the users account.


Gift Certificates issued as part of the Rewards Points program have a life span of 12 months from the date they are issued. Customer Reward Points are only accumulated by registered users of our site (ie. those customers with a registered username and password).


Customer Reward Points are redeemed at a rate of 300 points equalling $10.00 AUD. Gift Certificates issued as Customer Reward Points redemptions can only be used against future purchases and are not transferrable for cash or credit.


Any part of the Customer Reward Points program may be amended, changed or cancelled by Vet-N-Pet Direct at any time without reason or notice. Vet-N-Pet Direct reserves the right to reverse or cancel any points awarded in error for any reason. Customer Reward Points can only be redeemed by the specific user account that earnt the points and points cannot be transferred between user accounts. Certain customers may be excluded from the Customer Rewards Points program at the discretion of Vet-N-Pet Direct.


Typographical Errors


In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Vet-N-Pet Direct shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Vet-N-Pet Direct shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.


If your credit card has already been charged for the purchase and your order is cancelled Vet-N-Pet Direct shall immediately issue a credit to your credit card account in the amount of the incorrect price.


Applicable Law


As far as legally possible this Agreement, its terms and conditions and the use of vetnpetdirect.com.au shall be governed by the laws in existence from time to time in Australia. Any claim relating to vetnpetdirect.com.au, the services provided through vetnpetdirect.com.au or the Content shall be governed by the laws of the state of Queensland and you agree to submit to having the matter dealt with in a court in Brisbane in the state of Queensland, Australia.


Termination


These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of vetnpetdirect.com.au with or without notice.


You agree that any termination of your access to vetnpetdirect.com.au may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site.


Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.


General Information


These Terms of Use constitute the entire Agreement between Vet-N-Pet Direct and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software.


Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision.


If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.