vet-n-pet DIRECT Customer Reward Points Program.

For each $1.00 AUD spent on an online order at (excluding taxes and shipping) registered customers can earn 1 Customer Reward Point. Customer Reward Points are accumulated and are redeemed automatically as Gift Certificates which can be used against future online purchases at

Customer Reward Points are issued upon successful completion of an order (ie once an order has shipped) and any product returns or cancellations will result in the corresponding amount of points being deducted from the users account. Customer Reward Points are calculated on the customer order total, less taxes and shipping. Not all products sold by vet-n-pet DIRECT are included in the points program. Canine & Feline complete food products and Horse Wormers are excluded from the program. Points cannot be earned from the purchase of canine or feline food products or horse wormers. Other products, including sale items, may be included or excluded from the program at the discretion of vet-n-pet DIRECT at any time without reason or notice

Gift Certificates issued as part of the Rewards Points program have a life span of 12 months from the date they are issued.

Customer Reward Points are only accumulated by registered users of our site (ie. those customers with a registered username and password)

Registered customers can log-in to our store at any time to see the total amount of points accrued in their account. Point totals and history can be seen by going into the My Account section of the Customer Care Centre at the left hand side of the page.

Customer Reward Points are redeemed at a rate of 30 points equalling $1.00 AUD. Redemptions occur automatically in multiples of 300 points. Thus when a customer has accumulated 300 points a $10 Gift Certificate will be automatically issued via email. Gift Certificates can only be redeemed against future purchases and are not transferrable for cash or credit.

Any part of the Customer Reward Points program may be amended, changed or cancelled by vet-n-pet DIRECT at any time without reason or notice. Should the Customer Reward Points program be discontinued at any time after the commencement of the program, all unredeemed points and/or unredeemed Gift Certificates issued as part of the Rewards Points program will be forfeited without any form of discount or compensation owing from vet-n-pet DIRECT. vet-n-pet DIRECT reserves the right to reverse or cancel any points for any reason without notice to the affected customer/s. Customer Reward Points can only be redeemed by the specific user account that earned the points and points cannot be transferred between user accounts. Certain customers may be excluded from the Customer Rewards Points program at the discretion of vet-n-pet DIRECT.