vet-n-pet DIRECT was born through necessity, way back in 2005 on the outskirts of Brisbane, Qld, Australia. Belinda (an agricultural scientist) & Glenn (a veterinarian) were, like most people, busy and struggling to find the time to fit everything in. A house and farm full of animals meant there were always things that needed to be bought for the animals and the hassle of driving around multiple stores to get what they needed (and often not finding it!) was time not being well spent. With their connections to the veterinary industry and some internet experience behind them, vet-n-pet DIRECT was born (albeit on the back of a dial-up internet connection!).

Belinda and Glenn are still involved in the business today (and still have a large assortment of animals - once a pet lover always a pet lover😉), but none of it would be possible without a very loyal and hardworking team beside them. Most of our staff have been with us for many years. We promote a pet friendly workplace, provide generous staff discounts and encourage our staff to indulge in their pet passions 😍

We are often asked why we don't relocate in to the city to enhance logistics (and our bottom line 💲). But it would mean our staff would have to do the dreaded city commute and it would also take away jobs from our semi-rural community. At the end of the day, everything isn't about dollars and cents. You need to be good people and operate with a conscience too.

Company Overview

Established in 2005, vet-n-pet DIRECT is proudly an Australian owned & operated family business. It has long been a trusted and recognisable brand in the online retail landscape. As one of the pioneers in the pet and veterinary supplies category on the Internet, we remain at the forefront with experience, exuberance and an unrelenting pursuit for customer satisfaction as our driving force.

The company has grown rapidly and today we serve our vast customer base from our warehouse located in Jimboomba, on the southern outskirts of Brisbane in Queensland, Australia.

We aim to provide a one-stop shop for all veterinary and other animal health care needs. We stock all the major brands, plus many generics and our buyers are constantly sourcing new and exciting products from around the world to ensure one of the largest and most comprehensive pet product offerings available on the web.

Our Mission

To assist all pet owners and those in animal related industries provide the highest level of care to their pets and livestock, regardless of location; and facilitate active enjoyment of their pet and animal owning lifestyles.

Our Core Values

• Providing the personal touch
• Honesty, reliability and integrity
• Pets are our passion
• Speed and efficiency
• Proud to be professionals and specialists in our field 

Our Staff

All of our customer service staff are also qualified vet nurses; therefore we have the knowledge and experience to be able to offer reliable and informed advice to our customers. We also have an extensive Help Centre that offers access to a 24/7 Knowledge Base, Articles & answers to FAQs.

In addition to a wealth of speciality knowledge, our staff are also very much pet lovers and pet owners too - its a prerequisite for working here. We have staff involved in dog shows and obedience, equestrian competition, charity events and of course just the regular pet lovers who treat their furred, feathered or scaled kids like one of the family.