Shipping Information

šŸŽ„ Christmas 2026 Shipping Cut-off Dates

Need it by Christmas? We recommend ordering any items required for Christmas by the below dates and as early as possible. Weā€™ll still be shipping orders after these dates but they may not arrive until after Christmas.

ALL ITEMS ARE SHIPPED FROM BRISBANE, AUSTRALIA

ORDER BY DATES BY CARRIER

To Australia Post Standard Australia Post Express Aramex Team Global Express
QLD Mon 21 Dec Tue 22 Dec Mon 21 Dec* Fri 18 Dec
NSW Fri 18 Dec Tue 22 Dec Thu 17 Dec Fri 18 Dec
ACT Fri 18 Dec Tue 22 Dec Wed 16 Dec Fri 18 Dec
VIC Fri 18 Dec Tue 22 Dec Wed 16 Dec Fri 18 Dec
SA Fri 18 Dec Tue 22 Dec Fri 11 Dec Fri 18 Dec
WA Wed 16 Dec Mon 21 Dec Thu 10 Dec Tue 15 Dec
TAS Thu 17 Dec Tue 22 Dec Fri 11 Dec Tue 15 Dec
NT Fri 11 Dec Mon 21 Dec Fri 27 Nov Tue 15 Dec

Free shipping orders: we choose the carrier, so you can't pick one. If you need your order by a particular date, please choose a paid shipping option rather than relying on free shipping. Paid orders show the carrier at checkout. *Aramex QLD date is for Brisbane. Order by Thu 17 Dec for the Gold Coast, Sunshine Coast and Toowoomba, Wed 16 Dec for Townsville and Mon 14 Dec for Cairns.

Dates apply to metro areas. Please allow extra time for regional and remote addresses.

Shipping Information for Australian Orders.

We offer free shipping to many locations across Australia. Eligibility is determined by your delivery postcode, order value, weight and size, with minimum spend requirements varying between areas. Some bulky or oversized products may not qualify for free shipping. Where free shipping isn't available, shipping costs are automatically calculated at checkout.

We have a shipping estimator in our shopping cart. To see what it will cost to ship your order, simply add the item/s you are interested to your shopping cart. You don't need to log in or register to be able to see the shipping estimate for your postcode.

Pick Up or Collection of orders is permitted from our Jimboomba warehouse.Ā These orders still need to be placed ahead of time online and you will receiveĀ an email from us when your order is ready to collect.

Most orders will be dispatched from our warehouse within 24-48 hours of the order being placed (and sometimes even the same day you place the order). If there is a delay in the products you have ordered we will advise you as soon as possible via email and we will continue to keep you informed on the order progress.

Orders for Australian customers are dispatched via Australia Post's e-Parcel service or a variety of couriers. All methods provide tracking information for your parcel and by default also require a signature on delivery.

Delivery time will depend on where you are, in relation to our warehouse as we are based in Jimboomba, South East Queensland. The following are estimated delivery times via standard shipping, once your order has been fulfilled and left our warehouse. These are only estimates and are dependent on mail services in your area.

Local/Brisbane Area: 1-2 business days
South East Queensland: 2-3 business days
North & West Queensland: 3-4 business days
Sydney: 2-3 business days
New South Wales: 3-4 business days
Melbourne: 3-4 business days
Victoria: 4-5 business days
South Australia: 4-5 business days
Tasmania: up to 7 business days
Western Australia: 10-14 business days
Northern Territory: 10-14 business days


Express Post is also available for orders in Australia at additional cost. Please note that not all areas are in overnight Express Post delivery areas.

Shipping charges are determined by the total weight of your order and your postcode.Ā 

Product shipping weights may be different to the net weight of an individual products contents. Shipping weight includes the net weight of the product, volumetric weight and any associated packing material such as boxes, plastic containers, void fill etc.

The total shipping charge will be displayed at checkout prior to you submitting any payment information.

If you're an Australian customer and unable to complete checkout, we understand this may be frustrating - especially since all our products are available for Australian customers. However, if a shipping rate isn't being returned for your address, itā€™s usually due to one of the following reasons:

  • Incorrect or incomplete shipping address
    Please double-check your postcode, suburb, and other address fields. Even a small typo can prevent rates from being calculated.

  • Restricted items in your cart
    Some products canā€™t be shipped using all methods:

    • Cold items (like Prime100 rolls) require refrigeration and are available for pickup only.

    • Bulky items may exceed size/weight limits for Australia Post and may not return shipping options unless a compatible method is selected.

    • Express Post exclusions: Some items (e.g., liquids, aerosols, batteries) are not allowed via air freight and wonā€™t be eligible for Express Post.

  • Shipping method compatibility
    Your cart may contain a mix of items that canā€™t be shipped together via the same method. In such cases, no shipping options will appear.

If you're still unsure or believe this is a mistake (yes mistakes can happen!), please contact our support team ā€” we're happy to help troubleshoot and find a solution for you.


Shipping Information for International Orders.

Two alternative shipping methods are available for international customers.
Regular Airmail (Insured) and Express Courier International.
Airmail has an average delivery time of 7-10 working days ( not including weekend days and public holidays) but can be longer to some destinations.

Express Courier International has an average delivery time of 3-5 working days depending on destination.

Please keep in mind that international orders can be delayed due to the countryā€™s custom procedures and delays in customs can occur. Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond the control of Vet-N-Pet Direct. International customers are advised to check with the relevant authorities in their country before placing an order with Vet-N-Pet Direct.

Shipping chargesĀ vary depending on destination.Ā 

Product shipping weights may be different to the net weight of an individual products contents. Shipping weight includes the net weight of the product and any associated packing material such as boxes, plastic containers, void fill etc.Ā 

The total shipping charge will be displayed at checkout prior to you submitting any payment information.

Please note that we do not ship to all destinations.Ā If no shipping rate is returned it is because we do not ship to your location at all, or we are unable to ship a particular item to your location.

Returns

Items can be returned to vet-n-pet Direct free of shipping charges (Australian customers only) provided you have made contact with us to obtain a Return Authorisation Number and received return postage instructions from us. International customers are responsible for paying return shipping costs. More information can be found on our Returns Page.