vet-n-pet DIRECT is committed to ensuring the privacy of your personal information. This Privacy Policy has been created in accordance with the Australian Privacy Principles (APPs), and also incorporates requirements relevant to customers in other jurisdictions, including the European Union (GDPR).
We recognise that your privacy is very important to you and that you have a right to control your personal information. Unless you give us explicit consent to act otherwise, the following policies will govern how we (“vet-n-pet DIRECT”) handle your personal information and safeguard your privacy.
When you place an order, register an account, or request catalogues/marketing material, you may provide us with personal information such as your:
Without this information we may not be able to fulfil your order or provide the services you have requested.
When you visit our Site, we automatically collect certain information about your device, including:
We collect this “Device Information” using:
We do not sell, swap, trade, or rent your personal information. We share information with trusted third parties in limited circumstances:
We may also share de-identified (non-personal) information such as click activity for statistical or service improvement purposes.
We use your information for personalised advertising. To opt out:
Some uses of your information involve transfer outside of Australia, primarily to the United States and Canada, where Shopify and other service providers are located. From time to time, we may also disclose information to other jurisdictions, for example international shipping agencies for overseas customers.
You can contact us to request access to or correction of personal information we hold about you. This is free, unless an exception under APPs applies.
You have the right to access, correct, update, or delete your personal information. We process your information to fulfil contracts (e.g., orders) or for legitimate business interests. Your information may be transferred outside Europe, including to Canada and the US.
We retain your Order Information for our records unless and until you ask us to delete it.
Please note we do not alter our data collection practices when we receive a “Do Not Track” signal from your browser.
We take considerable effort to ensure the security of your personal information.
However, we cannot be held responsible for unauthorised access or for any loss, misuse, disclosure, alteration, or destruction of personal information you submit to us.
We may update this Privacy Policy from time to time to reflect changes to our practices, or for legal, operational, or regulatory reasons.
For more information about our privacy practices, or if you would like to make a complaint, please contact us:
