vet-n-pet DIRECT Pet Perks Rewards Programme Details

Pet Perks is our way of saying thanks for shopping with vet-n-pet DIRECT.

Earn Bones on your purchases and turn them into dollars off your next order.

How do I join?

It’s easy and free.

Customers with a store account are automatically part of Pet Perks and will start earning Bones on purchases.

You’ll also receive 100 Bones as a welcome bonus when you create an account.

How do I earn Bones?

You’ll earn 1 Bone for every $1 spent (excluding shipping, taxes, and gift cards).

Bones are calculated automatically on eligible purchases.

From time to time, we may offer bonus promotions, such as double Bones, so keep an eye out.

How do I check my balance?

Log in to your account and head to the Pet Perks tab to view your balance.

How do I use my Bones?

You can convert your Bones into dollars off your order.

• 100 Bones = $1 discount
• Minimum redemption: 100 Bones
• Maximum per conversion: 5,000 Bones

When you redeem your Bones, you’ll receive a discount code to use at checkout.

Good news: your discount code can be used alongside other promotions and sales.

Important things to know

• Bones are awarded once your order is successfully completed.
• Returns or cancellations will result in the corresponding Bones being deducted.
• Some products or customers may be excluded from earning or redeeming Bones.

Expiry and validity

• Unredeemed Bones remain valid for 12 months.
• Making a purchase within that time extends the validity of your Bones for another 12 months.
• Discount codes created from Bones are valid for 6 months.

We recommend using your discount code soon after creating it so you don’t miss out.

In other words, keep shopping and your Bones stay active. Redeem Bones when you are ready to make a purchase.

General terms

• Bones are only available to registered account holders.
• Bones and rewards are not transferable.
• Bones cannot be exchanged for cash.

vet-n-pet DIRECT reserves the right to adjust or cancel Bones or rewards at any time.

vet-n-pet DIRECT also reserves the right to amend or discontinue the Pet Perks programme without notice.

If the programme is discontinued, any unused Bones or rewards will be forfeited.