vet-n-pet DIRECT Pet Perks Rewards Programme
Pet Perks is the fancy name we’ve given our vet-n-pet DIRECT Rewards Programme. It’s a simple way we like to say thank you for shopping with us. Earn ‘Bones’ on your purchases and convert them to dollars off!
How do I join the Pet Perks programme?
It's easy and FREE! Customers with store accounts will automatically become a part of our Pet Perks programme and start earning Bones for purchases. You'll even get 100 Bones as a welcome bonus when you create a store account.
How do I earn Bones?
Bones are calculated automatically for you on your purchases. You'll receive 1 Bone for every $1 you spend! (excluding any shipping fees, shipping taxes & purchases of gift cards)
How do I check my balance?
Simply log in to your store account and go to the blue Pet Perks tab at the bottom of your screen on our website.
How can I use my Bones?
You can convert your Bones to Bucks to redeem rewards as discount codes.
100 Bones = $1! You can apply the discount code on the payment page during checkout. Only one discount code can be used per order.
Bones are issued upon successful completion of an order (ie once an order has shipped) and any product returns or cancellations will result in the corresponding amount of Bones being deducted from the users account. vet-n-pet DIRECT reserve the right to exclude certain products or customers from accruing Bones and/or to exclude certain products/customers from being eligible for the redemption of Bones rewards.
Discount Coupons issued as part of the Pet Perks program have a life span of 6 months from the date they are redeemed.
Unredeemed Bones have a minimum validity of 12 months after which time they will expire. You can check when your points will expire by logging in to your account.
Bones are only accumulated by registered users of our site (ie. those customers with a registered username and password). Registered customers can log-in to our store at any time to see the total amount of Bones accrued in their account or click here to activate the Pet Perks pop-up window for further information.
Bones and any rewards associated with the vet-n-pet Rewards programme are not transferrable and remain with the original account holder. Bones can not be exchanged for cash.
vet-n-pet DIRECT reserves the right to reverse or cancel any Bones or Rewards issued for any reason without notice to the affected customer/s.
Any part of the vet-n-pet DIRECT Pet Perks Rewards programme may be amended, changed or cancelled by vet-n-pet DIRECT at any time without reason or notice. Should the vet-n-pet Rewards program be discontinued at any time after the commencement of the program, all unredeemed points and/or unredeemed discounts issued as part of the Rewards program will be forfeited without any form of discount or compensation owing from vet-n-pet DIRECT.